1. About us
Only You Records creates personalised songs, albums, artwork and, where included in the selected package, prepares releases for distribution to eligible music streaming platforms. You can contact us at hello@onlyyourecords.com.
2. Your order
Your contract with us is formed when your payment is accepted. You are responsible for providing accurate information through the Story Builder, including names, spellings, pronunciations, memories, dates and any material you upload.
Our current packages and what is included in each are shown on the website before purchase. Where a package includes a Story Check™ or revision, the number and scope of those revisions are limited to what is stated for that package.
3. Personalised creative work
Every order is made from the information you provide. Music and lyrics are creative works and involve artistic judgement. A preference for a different style, vocal character, arrangement or creative interpretation is not by itself a defect where the delivered work matches the agreed brief.
If we have materially misunderstood information you supplied or the work does not match what was agreed, please contact us so we can assess and, where appropriate, correct it.
4. Customer content and permissions
You confirm that you have the right to provide any names, stories, photographs, recordings, voice notes or other content you submit and that our use of that material to fulfil your order will not unlawfully infringe another person's rights. Do not submit unlawful, defamatory, abusive or infringing material.
You give Only You Records permission to use the material you submit only as reasonably necessary to create, administer and deliver your order, unless you separately agree to another use.
5. Production and delivery
Any turnaround estimate is an estimate unless we expressly agree a fixed deadline with you. Delivery may depend on how quickly you provide requested information or approvals. We may contact you if clarification is required.
6. Streaming releases
Where your package includes distribution, we will prepare and submit the release to eligible streaming services through our chosen distributor. Streaming platforms and distributors control their own acceptance, processing and release timing. We therefore cannot guarantee acceptance by every platform or an exact publication date until confirmed.
You must not ask us to publish material you do not have permission to use. We may refuse or amend a release where required to comply with distributor, platform or legal requirements.
7. Payments
Prices shown at checkout are the prices payable for the selected package unless an additional service is separately agreed. Payments are processed by our payment provider. We do not ask customers to send card details through our contact or Story Builder forms.
8. Cancellations and refunds
Our personalised music is created specifically for the recipient. Our cancellation and refund rules are set out in our Refund & Cancellation Policy, which forms part of these terms.
We do not offer discretionary refunds simply because a customer changes their mind after personalised production has begun, subject always to any cancellation or other statutory rights that apply.
9. Your statutory rights
Nothing in these terms affects your statutory rights. Services must be provided with reasonable care and skill, and paid digital content must meet applicable legal standards, including being as described. Where the law gives you a remedy, these terms do not remove it.
10. Complaints
If something has gone wrong, email hello@onlyyourecords.com or use our Contact form. Please include the email used for the order, the recipient's name and a clear explanation of the issue.
11. Changes to these terms
We may update these terms for future orders. The terms applying to an order are those made available when that order was placed, subject to any rights that cannot legally be excluded.
12. Governing law
These terms are governed by the applicable laws of the United Kingdom. If you are a consumer, you retain any mandatory protections and rights to bring proceedings available to you under applicable law.